Warning alert

This page contains materials produced by Hounslow and Richmond Community Healthcare NHS Trust (HRCH). On 1 July 2024, all adult and children’s community services in the London Borough of Hounslow provided by HRCH transferred to West London NHS Trust. Whilst we are in the process of re-producing these materials, patients and referrers can still refer to the information contained within them.

Audiology helps to identify and assess hearing function and associated disorders.

We aim to improve outcomes for every child identified with hearing impairment through effective rehabilitation.

We specialise in children’s hearing and are open to children of all ages from newborns up to the age of 25 (depending on whether they are on an EHCP plan).

We provide a range of hearing assessments as well as hearing aid fittings and patient focused rehabilitation programmes.

We work closely with other healthcare professionals and offer onward referrals to other services if required. Aetiological investigations are also offered if needed, to establish the cause of the hearing loss.

Our service is proud to hold the Improving Quality in Physiological Services (IQIPS) accreditation, which ensures that our patients are consistently receiving high quality care. We follow local and national protocols closely, as well as actively participating in regional peer review groups to help maintain the quality of our service.

User engagement is crucial to the improvement and development of our service. We have local children’s hearing services working groups, actively led by parents, involving multi-professional and voluntary agencies.

  • Hearing screening for newborn babies and school entry level children.
  • Age appropriate, comprehensive diagnostic electro-physiological and behavioural assessments.
  • Patient focused rehabilitation including hearing aid fittings and specialist intervention referrals to other services, including cochlear implants and for bone anchored hearing aids.
  • Aetiological investigation for children with permanent hearing loss, offered by our Associate Specialist Paediatrician who has a special interest in Audiology.
  • Provide family friendly support to children with hearing loss and their families in their educational environment, by liaising with specialist teachers of the hearing impaired and special educational needs co-coordinators (SENCOs) in their school.
  • Wax removal service for children when necessary.
  • We co-ordinate prompt specialist intervention, multi professional and educational support for every child in our care.

When your child attends their first appointment, an audiologist will discuss your concerns and take a detailed history of their development.

Please bring along your child’s Red Book (Personal Child Health Record) to the appointment.

It is also useful to bring along your child’s Neonatal Discharge Summary and any other hospital reports.

We will carry out a hearing assessment that is appropriate for your child’s age and needs.

Children under 3 years are usually seen by two clinicians and it may not always be possible to get all the information in one session. It is important to remember that hearing is tested in very quiet conditions. Towards the end of the session the clinician will explain the assessment results.

With your consent the audiologist will send a copy of the report to your home address and to healthcare professionals involved in your child’s care within 10 working days. Please make sure we have the correct contact details.

Your Child's audiology appointment 

Hearing tests

We use objective and behavioural hearing tests (see below). Each test uses different ways to build up a total picture of your child’s hearing.

The tests used depend on your child’s stage of development and it is not always possible to get all the information in one session. Hearing must be tested in very quiet conditions.

Objective hearing tests

For these tests, your child’s participation is not essential. They are mainly used to assess hearing levels in babies and are similar to the hearing tests carried out when a baby is first born.

A small earphone is placed into the baby’s ear and sounds are played to the cochlea (hearing organ). The response from the cochlea is then picked up by the earphone and recorded on to a computer screen.

This test alone does not give an indication of hearing levels but is used in combination with other hearing tests.

This test is carried out when children are sleeping and in a relaxed and settled state. An audiologist cleans areas behind the ear and places sticky pads behind each ear and one on the upper forehead.

Small earphones are placed into the ears so that different pitches of sounds can be played at different levels. This test allows us to see how well the ear is responding to sound.

This test tells us how well the eardrum is moving. A small tip is placed into the ear to check for any build-up of congestion behind the eardrum.

Behavioural hearing tests

Behavioural hearing tests involves the use of toys, rewards and listening games to gain more information about children’s hearing levels as they get older.

This test is usually suitable for children aged from six months. They are seated in the centre of the sound treated room either on their own chair or, if they’re younger, on a parent or guardian’s lap. Different sounds are then played either through loudspeakers or small earphones or headphones. The child is taught to turn their head every time they hear a sound and to look for a flashing light or moving toy as a reward.

Children aged 2 ½ to 5 years will be asked to listen to different sounds through headphones and play a game.

For example, they may be asked to move toy people into a boat or put different coloured blocks on to a stand every time they hear a sound through the headphones.

Older children from school age onwards may be asked to press a button every time they hear a sound through the headphones.

An audiogram is a chart used to record hearing tests results.

Hearing aid fitting

Following a hearing assessment, the audiologist may suggest a hearing aid trial if they feel your child would benefit from amplification.

There are two parts to a hearing aid: the hearing aid which sits at the back of the ear, and a custom-made ear mould.

We will need to take an impression of the ear for the ear mould.

Occasionally, if appropriate, older children may be fitted with a hearing aid that uses a smaller ear dome and thin tube that fits into the ear, but the selection of hearing aids will depend on your child’s age and individual hearing needs.

If necessary, we may need to take an impression of the child’s ear shape. This is to ensure the hearing aid can be fitted without discomfort.

Once the ear mould is back, you will be asked to bring your child back for the hearing aid fitting.

Your child’s hearing aid fitting leaflet

School screening

The School Hearing Screening Programme offers a routine hearing screen to all school entry level children in the borough of Hounslow and Richmond.

The aim of the school hearing screen is to detect temporary, permanent or progressive hearing loss.

Hearing loss can impact speech and language development and can also be a contributory factor to problems such as social, behavioural or learning difficulties, and once detected can be managed appropriately.

Occasionally, some children do not routinely pass the screen and are therefore, referred into clinic. Few of the common reasons for children being referred into clinic are glue ear, concentration difficulties during screening and lack of cooperation during screening.

Ear plugs and moulds

One in seven people in the UK are hard of hearing or deaf, but hearing loss caused by noise exposure or frequent ear infections is preventable.

We offer a range of custom-made ear plugs to patients and the public as a preventative measure against hearing damage.

We take an impression of the ear and send it to the specialised laboratory to create a bespoke tailor-made mould for your ear, which ensures the highest possible quality and performance levels from your ear plugs.

Our custom-made swim plugs can help prevent ear infections, protect against swimmer’s ear, and are beneficial for individuals who have been advised to keep the inside of their ears dry.

Our range of swim plugs are long lasting and reusable. They are also floatable and come in a range of colours.

Fitting and advice is provided by our team of professionals.

All our ear plugs/moulds are tailor made to fit your ear. We do this first by taking an impression of your ear, before creating the product just for you.


Paediatrics swim plugs: £45

Adult swim plugs: £50

Payment can be made by cash or cheque and must be made before your ear impression is made.

Loud music is a major cause of hearing damage and can lead to premature hearing loss, tinnitus and hyperacusis (reduced tolerance to sounds).

Hearing damage cannot always be reversed, however many people are not aware of this risk and do not take preventative measures.

We provide a range of noise reduction ear plugs - which are custom made to fit the shape of your ears and suit the type of noise levels you are exposed to. They are also reusable and washable.

These include:

Musicians' ear plugs

With or without filters - designed specifically for people who need to reduce volume whilst maximising the frequency range and quality of audio they hear.

Musician plugs without filters: £65

Musician plugs with filters: £125-£150

Ear defenders

With filters/or without filters – noise plugs aimed at people who need to reduce audible volume at gigs, night clubs, concerts, loud sporting events or working in loud environments.

Ear Defenders/noise plugs with filters: From £60-70

Ear Defenders/noise plugs without filters: £45-£55

Ear plugs are perfect for noise reduction when out and about in loud or noisy environments as they limit harmful levels of noise to safe levels.

Payment can be made by cash or cheque and should be made prior to your ear impression being taken.

Custom made ear moulds – protection against loud music

Find out more

To find out more about the products on offer, or to book an appointment and make a purchase, please get in touch.

Telephone: 020 8714 4108 or 020 3771 6030

Email: hrch.audiology@nhs.net

Support groups

Each local authority in England has a CHSWG. These groups are comprised of all the services which support hearing impaired children in the area. CHSWGs meet four times a year to discuss ways to improve provision and integrate their services effectively.

Our CHSWG meetings are attended by representatives from many services, including new born hearing screening, Paediatric Audiology, Speech and Language Therapy, Education Services, Social care, Healthcare Commissioners and both local and national voluntary organisations. 

In addition to these professionals, CHSWGs have active involvement from local parents of hearing impaired children. One of the most important functions of the CHSWG is to ensure that the services provided locally, meet the needs of the families who use them. 

How can I be involved and make a difference?

If you live in the borough of Hounslow and you have a hearing-impaired child, or you are a hearing-impaired young person yourself, please consider joining one of our CHSWGs.

You are also welcome to attend one of our meetings to see if you want to be part of this group.

Note: Individual children are not discussed at CHSWG meetings but any member can raise concerns or put forward suggestions about how to improve the service. It is also an opportunity to tell the service for what works well.

The leading charity dedicated to creating a world without barriers for every deaf child. They provide free impartial and unbiased information to families, empowering them to make informed choices for their child.

National Deaf Children’s Society (NDCS)

Hounslow Deaf Club is a community group for deaf families in Hounslow. The group meets on the last Saturday of the month between 6pm and 9pm for activities, information and support.

Lampton Children’s Centre
Neville close

Telephone: 020 8583 2920

Email: sharon.smith2@hounslow.gov.uk

If you have a child with a hearing loss of any type we would love you to join us.

It’s totally informal and a chance to meet other families and talk to the Hearing-Impaired Team.

We have sessions with the speech and language therapist and the audiology team monthly

Email: enquiries.senss@hounslow.gov.uk


Referrals can be made by healthcare professional, such as health visitors, school nurses, speech and language therapists, GPs and paediatricians.

Self-referrals can also be made by using the Paediatric Audiology referral forms below.

Parents who have concerns about their child’s hearing can contact us for advice and information regarding our referral pathway.

Paediatric audiology referral form