If you need urgent help 

If you need urgent help, please ring our Single Point of Access Service for  
help in a crisis, advice and support and adult mental health referrals on 0800 328 4444

You can call this number 24 hours a day, 7 days a week, 365 days a year, for help and advice in a crisis.   

Advice, information and feedback

You can contact our Patient Advice and Liaison Service (PALS) on 0800 064 3330 or
pals@westlondon.nhs.uk for advice and information.

Compliments, concerns and complaints

We want to know what you think about our services and/or your experience at the Trust. Whether you want to give feedback, pay a compliment or make a complaint, please speak to your healthcare professional in the first instance.

If you’re unhappy about any aspect of your care, please let us know as soon as possible.

You can raise a concern or complaint with our Patient Advice and Liaison Service (PALS) on 020 8354 8174 or complaints@westlondon.nhs.uk.

Freedom of Information requests

To make a Freedom of Information request, please contact foi@westlondon.nhs.uk

Find out more about making a Freedom of Information request

Press office

The press office is the first point of contact for all media enquiries. Please call 
020 8354 8747 or email communications@westlondon.nhs.uk.

Visit media and communications 

General enquiries

Please contact 020 8354 8354 for general enquiries.

  • The Patient Advice and Liaison Service (PALS) is a free, confidential service available to everyone who uses the Trust's services. Find out more about PALS and how to get in contact with them.

  • Patient Advice and Liaison service form

  • Complaints and compliments form

  • Give your feedback on the service or care you or someone you know has received from West London NHS Trust