If you need urgent help
If you need urgent help, please ring our Single Point of Access Service for
help in a crisis, advice and support and adult mental health referrals on 0800 328 4444.
You can call this number 24 hours a day, 7 days a week, 365 days a year, for help and advice in a crisis.
Advice, information and feedback
You can contact our Patient Advice and Liaison Service (PALS) on 0800 064 3330 or
firstname.lastname@example.org for advice and information.
Compliments, concerns and complaints
We want to know what you think about our services and/or your experience at the Trust. Whether you want to give feedback, pay a compliment or make a complaint, please speak to your healthcare professional in the first instance.
If you’re unhappy about any aspect of your care, please let us know as soon as possible.
You can raise a concern or complaint with our Patient Advice and Liaison Service (PALS) on 020 8354 8174 or email@example.com.
Freedom of Information requests
To make a Freedom of Information request, please contact firstname.lastname@example.org
Find out more about making a Freedom of Information request
The press office is the first point of contact for all media enquiries. Please call
07540 801525 or email email@example.com.
Visit media and communications
Please contact 020 8354 8354 for general enquiries.
The Patient Advice and Liaison Service (PALS) is a free, confidential service available to everyone who uses the Trust's services. Find out more about PALS and how to get in contact with them.
Patient Advice and Liaison service form
Complaints and compliments form
Give your feedback on the service or care you or someone you know has received from West London NHS Trust