Problems we treat

You want help with emotional difficulties like:

  • Low mood/depression
  • Anxiety
  • Worry
  • Stress
  • Panic attacks
  • Low self-esteem
  • Specific fears (phobias)
  • Postnatal depression.
What happens after referral

We'll contact you by phone. We'll aim to contact you within 1 to 2 weeks, but in some cases it may take slightly longer. The first phone call will be to book an assessment.


In the assessment call, we’ll find out more about the difficulties you’ve been having and check we’re the right service for you.

The phone call will take about 30 to 60 minutes.

Treatment plan

If we’re the best service for you, we’ll talk you through the different options and agree a plan. We'll explain how long it will last and what you’ll need to do.

We’ll put this in writing so you can see what we have agreed. 

You can expect to wait between 2 to 5 months to start treatment, depending on the type of treatment you need and your availability.


After talking to you, the therapist might decide that none of our treatments are right for you. If so, they’ll let you know what to do next.

When not to self-refer

You shouldn’t self-refer if:

  • You’re already being treated for a mental health problem by a different service, doctor or nurse team
  • You have a diagnosis of psychosis, schizophrenia or a personality disorder
  • You misuse drugs or alcohol
  • You’re currently in crisis and require urgent support.

If any of these apply to you and you need help, speak to someone in your healthcare team – your GP or health care professional – about how you're feeling.