Patient Safety Incident Response Framework

We take patient safety very seriously and we are always learning to make sure we maintain the quality and safety of our services.

The Patient Safety Incident Response Framework (PSIRF) is the new way that the NHS looks at Patient Safety Incidents and has replaced the Serious Incident Framework (2015).

The introduction of PSIRF is part of our commitment to developing a just and learning culture, building openness and transparency, ensuring everyone is treated fairly, and that we learn from mistakes, incidents, and errors.

Visit the NHSE Just Culture website for more information.

The four key objectives are:

  • Compassionate engagement and involvement of those affected by patient safety incidents
  • Application of a range of system-based approaches to learning from patient safety incidents
  • Considered and proportionate responses to patient safety incidents
  • Supportive oversight focused on strengthening response system functioning and improvement.

Learn more about (PSIRF) on the NHSE website

Learn more about PSIRF by watching this video.

We recognise the impact incidents have on patients and their families and carers.

Getting involvement, engagement and support right with patients and families in how we respond and learn from incidents is essential so that we improve care.

This is a really important part of our work and we are developing new roles and new ways to involve patients and carers in our safety improvement work.

If you are a patient, service user, or carer and would like to get more involved and work with us, you can find out more on the patient and carer involvement and co-production page of our website.

If you need support or wish to discuss the care you or your loved one have received from us, please contact our Patient Advice and Liaison Service (PALS).

Contact PALS

Phone: 0800 064 3330
10am to 4pm except on Bank Holidays.

Out of hours: Please leave a message or send an email and we’ll get back to you as soon as possible.  
The PALS team is located in administrative offices and therefore unable to meet visitors without a prior appointment.

You can find more PALS information on this page of our website.

Need help now?

Contact our Single Point of Access

Call Freephone 0800 328 4444

You can call this number 24 hours a day, 7 days a week, 365 days a year for help and advice in a crisis, from trained mental health advisors and clinicians.