Publish date: 22 December 2021

This time of year is expected to be a period of enjoyment and celebration but for many it can be a stressful and anxious one. The uncertainty about the impact of the Omicron variant of Covid-19 will be taking its toll on top of the usual pressure that Christmas can bring.

To make sure you’re getting the right help from the right people at the right time, please consider the below:

Phone us on 0800 328 4444 if you need help in a mental health crisis, 24/7

  • Our mental health crisis line offers emotional support and advice to people who require urgent mental health attention, 24 hours a day, 7 days a week. It is open to children and adults of all ages, to people who haven’t previously used mental health services and to carers and family members who might be concerned about someone.
  • You can reach us by phoning 0800 328 4444 (freephone) or if you use TypeTalk : 18001 0800 328 4444; we also take calls from 111.
  • If you or the person you are calling about are someone who is already receiving care from one of our mental health teams between the hours of 9am-5pm Monday to Friday, we encourage you to call the mental health team that looks after you. 
  • Please only attend A&E if you have an emergency about your physical health, otherwise please call our helpline on 0800 328 4444 in the first instance. If you are unsure, or have a non life-threatening medical need, visit or call 111 who can also direct you to your local mental health crisis line if your concerns are related to mental health.
  • If you want to speak to someone who is not a clinician, ask the mental health team looking after you or call our helpline to refer you onto one of our local safe spaces in Hammersmith & Fulham, Ealing and Hounslow which we provide with Mind. For more information: Safe spaces (
  • If you are a young person, you can join Kooth, an online mental wellbeing community and find support you need.