Help in a mental health crisis or emergency

24 hour helpline Freephone 0800 328 4444

Call this number for help or advice in a crisis from our trained mental health advisers and clinicians, 24 hours a day, 7 days a week, 365 days a year.

Or if you use TypeTalk : 18001 0800 328 4444

Crisis response teams also provide out of hours care and will respond rapidly to provide the right care for you in an emergency.

Children and young people – CAMHS crisis line

If you’re under the care of Trust CAMHS and you need urgent help, or you’re a parent or carer worried about a young person, call the CAMHS crisis line on 0800 328 4444 

Non-urgent help

If you use services at the Trust, you can call your named care co-ordinator or the member of staff you normally see during normal office hours (Monday-Friday, 9am-5pm).

If you don’t currently receive our services, speak to your GP (family doctor). If you don’t have a GP, you can find one near you on the NHS website


You can call the Referral Hub 24/7 on 0300 123 4544 if you have any queries about your care or about any of the services provided by Ealing Community Partners.

Clinicians in Ealing can call the Referral Hub for urgent 2 hour referrals.

The Single Point of Referral (SPoR) contact is 0300 033 0333 - option 2 between 8 am and 10 pm. If you need help outside of these hours, call 111.

Visit the Community Independence Service page

NHS 111 Mental Health Crisis Support

Residents in West London experiencing mental health crises now have another option for accessing local mental health support.

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact NHS 111 and select the mental health option.

NHS 111 option 2 is a freephone number that provides urgent health advice 24 hours a day, 7 days a week to people of all ages.

Existing service users and patients should continue to contact their care team directly or the West London Crisis line as usual on 0800 328 4444. This number includes our SpeakCAMHS option. NHS 111 is another entry point for those in crisis and is not replacing the crisis line.

There are websites that can help you support yourself or someone you are worried about. The NHS website has dedicated pages for:

The Samaritans website has advice about what to do if you’re worried about someone else. 

The Listening Place provides one-to-one support for those who feel life is no longer worth living.

If you prefer to text instead of call and you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258. More information is available on Shout’s website. 

If you’re worried about someone’s mental wellbeing, try and talk to them about your concerns. Encourage them to speak to their GP or another health professional as a first step to getting help.

The most important thing you can do is to help them get the assessment and treatment they need.

It can be a distressing experience if someone you care about becomes unwell. Sometimes people may think or behave in ways that you’re not used to and this can also be upsetting.

You may want to get help for yourself too so that you have the right support and accurate information.

Carers can also call our 24/7 helpline for advice and support on 0800 328 4444

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may also find one of these helpline numbers useful.


116 123
Available 24 hours a day
Confidential and non-judgemental emotional support whenever you need someone to talk to.


0300 304 7000
4.30pm – 10.30pm daily
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.


Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm Monday to Friday.

FRANK helpline

0800 77 6600
Available 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator.

The Wellbeing West London Directory has been designed to help individuals and professionals find services, groups and organisations which support mental wellbeing in Hammersmith, Fulham, Ealing and Hounslow.

Go to the website to find out more: