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NHS 111 Mental Health Crisis Support

Residents in West London experiencing mental health crises now have another option for accessing local mental health support.

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact NHS 111 and select the mental health option.

NHS 111 option 2 is a freephone number that provides urgent health advice 24 hours a day, 7 days a week to people of all ages.

Existing service users and patients should continue to contact their care team directly or the West London Crisis line as usual on 0800 328 4444. This number includes our SpeakCAMHS option. NHS 111 is another entry point for those in crisis and is not replacing the crisis line.

Text us

If you prefer to text instead of call and you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258. More information is available on Shout’s website. 

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may also find one of these helpline numbers useful.

Samaritans

116 123
Available 24 hours a day
Confidential and non-judgemental emotional support whenever you need someone to talk to.

Saneline

0300 304 7000
4.30pm – 10.30pm daily
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.

Rethink

Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advice team are available to provide specialist advice on a wide range of mental health issues. They can be contacted from 10am – 2pm Monday to Friday.

FRANK helpline

0800 77 6600
Available 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three-way call with a translator.

If you’re worried about someone’s mental wellbeing, try and talk to them about your concerns. Encourage them to speak to their GP or another health professional as a first step to getting help.

The most important thing you can do is to help them get the assessment and treatment they need.

It can be a distressing experience if someone you care about becomes unwell. Sometimes people may think or behave in ways that you’re not used to and this can also be upsetting.

You may want to get help for yourself too so that you have the right support and accurate information.

Carers can also call our 24/7 helpline for advice and support on 0800 328 4444

You can call the Referral Hub 24/7 on 0300 123 4544 if you have any queries about your care or about any of the services provided by Ealing Community Partners.

Clinicians in Ealing can call the Referral Hub for urgent 2 hour referrals.

The Single Point of Referral (SPoR) contact is 0300 033 0333 - option 2 between 8 am and 10 pm. If you need help outside of these hours, call 111.

Visit the Community Independence Service page

The Wellbeing West London Directory has been designed to help individuals and professionals find services, groups and organisations which support mental wellbeing in Hammersmith, Fulham, Ealing and Hounslow.

Go to the website to find out more: www.hfehmind.org.uk/wellbeing-west-london 

Local crisis support services

Please reach out to the contacts below for urgent local support:

• Mental Health Crisis Line: Freephone 0800 328 4444.

Available 24/7. Our trained team is here to support you.

• Walk-In Centres / Safe Spaces

For Ealing residents

Safe Space Ealing, The Lido Centre, 63 Mattock Lane, W13 9LA

Call 0207 471 0583 and please leave a message; they will get back to you.

• Phone lines are open from midday to 10:30pm
• Workshops are open from midday
• Drop-in times are from 3pm to 7pm
• Appointment only 7pm to 10:30pm.

Visit the Ealing Safe Space website. 

For Hounslow residents

Unit 27, Ground Floor, Treaty Centre, 44 High Street, Hounslow, TW3 1ES.

Call 0207 471 0584 and please leave a message; they will get back to you.

• Drop into the Safe Space between 3pm to 7pm, 7 days a week, 365 days a year, or book an appointment
• Phone lines are open from midday to 10:30pm
• Workshops are open from midday
• Drop-in times are from 3pm to 7pm
• Appointment only 7pm to 10:30pm.

 Visit the Hounslow Safe Space website.

For Hammersmith and Fulham residents:

Safe Space Hammersmith and Fulham, 309 Lillie Road, SW6 7LL

Telephone: 0207 471 0582. Their phone line is open from midday to 10.30pm. You can also leave a message and they will get back to you.

• Drop into the Safe Space between 3pm to 7pm, 7 days a week, 365 days a year, or book an appointment
• Phone lines are open from midday to 10:30pm
• Workshops are open from midday
• Drop-in times are from 3pm to 7pm
• Appointment only 7pm to 10:30pm.

Visit the Hammersmith and Fulham Safe Space website.

Help for specific groups

Children and Young People

• CAMHS

Ealing

Ealing CAMHS, 1 Armstrong Way, Southall, UB2 4SD

Telephone 020 8354 8160 or visit their webpage.

Hammersmith and Fulham

48 Glenthorne Road, Hammersmith, W6 0LS

Telephone: 020 8483 1979 or visit their webpage.

Hounslow

Ground Floor, Heart of Hounslow Centre for Health, 92 Bath Road, Hounslow, TW3 3EL

Telephone: 020 8483 2050 or visit their webpage.

• Kooth (online counselling)

Visit the Kooth website.

Veterans

• Combat Stress:

Call their free 24/7 helpline: 0800 138 1619 or visit their website.

• Veterans’ Gateway: 

Call them Monday to Sunday between 8am to 8pm: 08‍08 80‍2 12‍12

• LGBTQ+ Support:

Find useful contact details here or visit the Zero Suicide Alliance (ZSA) website for more information.

Resources for family and friends

Helping someone you care about

If you are worried about someone, find practical advice from the below websites:

• Mind
• Zero Suicide Alliance (ZSA)
• The Samaritans
• Shining a Light on Suicide.

Tools for self-help

We've listed some NHS-approved and downloadable apps on your mobile device to help you cope here:

• Stay Alive app (crisis management tool) includes:

- A safety plan with customisable reasons for living

- A Life Box where you can store photos and memories that are important to you

- Strategies for staying safe and tips on how to stay grounded when you’re feeling overwhelmed

- Guided breathing exercises and an interactive Wellness Plan

• Calm Harm (for managing self-harm urges)

- Get self-help.

• Hub of Hope

The Hub of Hope is a service provided by the charity called Chasing the Stigma. It is more than just another mental health app, it’s a gateway to recovery.

If you or a loved one is struggling with any mental health concern, we urge you to start with the Hub of Hope, to find the most relevant and readily available support near you, when you need it.

Explore online mental health support

Local Talking Therapy services:

Ealing

Telephone: 020 3830 5640

Visit the Ealing talking therapies website.

Hammersmith and Fulham

Telephone: 0300 123 1156

Visit the Hammersmith and Fulham talking therapies website

Hounslow

Telephone: 0300 123 0739

Visit the Hounslow talking therapies website.

National helplines and charities

Get support anytime, anywhere by reaching out to:

• Samaritans: Call 116 123 (available 24/7)

• Charity Against Living Miserably (CALM): Call 0800 58 58 58 (5pm to midnight)

• Papyrus Hopeline UK: 0800 068 4141 (available 24/7)

• Shout (Text Support): Text SHOUT to 85258 to contact the Shout Crisis Text Line, or text YM if you're under 19 (available 24/7).