Jubilee Ward

Our wards provide safe and supportive environments for patients who need assessment, treatment and specialist mental health care. These online welcome packs are designed to help patients and carers understand what to expect during a stay with us.

Each ward offers comfortable accommodation, shared spaces for meals and activities, and areas designed to support rest and wellbeing. Our teams work closely with patients and carers to create personalised care plans focused on recovery, independence, and a safe return to the community.

You may be cared for by both male and female staff during your stay on our ward. We will try to accommodate if you have a preference about the gender of the staff looking after you.

Doctors
The ward has a Consultant Psychiatrist, who is the lead doctor for the ward. The Consultant Psychiatrist is responsible for your assessment, care and treatment. They are supported by a team of Junior Doctors. A Duty Doctor is available for medical treatment outside of normal working hours.

Nurses
Registered Nurses are available to care for you 24 hours a day. They are qualified to help with any aspect of your day-to-day needs. You will be assigned a primary Nurse when you are admitted. It is their job to make sure your needs are being met and your voice is being heard.

Health Care Assistants (HCA)
Health Care Assistants will support you during your stay. They have experience and training in working with people with mental health needs.

Occupational Therapists (OT)

The Occupational Therapist can help you to identify the difficulties you have doing everyday things. They can help you to work out solutions to promote your independence to plan for your discharge from the ward.

Activity Coordinator
The Activity Coordinator provides a range of activities and groups on and off the ward. They help to engage you in activities that you enjoy. 

Management staff

There is a Ward Manager, Matron and Service Manager. They oversee the quality, safety and resources on the ward.

Psychology staff
Will offer you an assessment that involves talking with you to help better understand what has contributed to your current difficulties and explore what might help. They then offer a range of talking therapies as part of your treatment.

Physiotherapists
May assess you in terms of your mobility, balance and confidence. They provide a range of treatments to reduce pain and maximise physical abilities.

Speech and Language Therapists (SLTs)
Speech and Language Therapists may assess you if the team is concerned about your ability to verbally communicate or swallow food and fluids safely. They can provide recommendations, support and advice about these issues.

Dieticians

Dieticians will assess you if you have gained or lost weight or have a reduced appetite. They may recommend nutritional supplements.

Meal times
Breakfast – 8am or 8.30am
Lunch – 12pm midday
Dinner – between 5pm and 6pm.

If you are hungry outside these times, please speak to a member of staff.

Infection control is one of our top priorities and we continually work to reduce our infection rates. Everyone must wash their hands or use the hand sanitiser gel when entering and leaving the ward.

Photography and video recording

Taking photos or recording videos is not allowed on our wards.

Visiting

• All visitors must phone to inform us of when they are planning to visit
• Visits can take place from 10am
• Please do not visit during our protected mealtimes.

Child visits

Children under 18 can visit, but these visits take place in a separate room and not on the ward. Before you arrange a visit, please speak to your Named Nurse. They will check that the visit is safe and appropriate, and that it is in the child’s best interests.

What should I bring?

• Clothes and shoes. It would be best to label your clothes to prevent them from being lost. We have washing and drying facilities on the ward
• Walking aids, hearing aids, dentures and glasses
• Electrical items will need to be checked before you use them
• If you don’t have access to your own toiletries, the ward can supply them.

What can't I bring?

• Do not bring anything that is valuable or items that cannot be easily replaced
• We do not allow pets onto the ward
• We do not permit lighters, alcohol, illegal drugs, knives, scissors or glass bottles
• For your safety we may have to keep belts, plastic bags and phone chargers and cables in the ward office.

Use of phones
You are welcome to use your own mobile phone on the ward. You can charge your phone with a short cable that the ward can provide. If you do not have a mobile phone that you can use, you are welcome to use the ward’s patient phone. You can contact the ward directly for the phone number.

Ideally, you should not bring cash or valuables with you. Any valuables will be kept securely in our Patient’s Bank.

Our Smoking Policy
We have a strict no-smoking policy in the hospital and on the grounds. If you are a smoker, then you will be offered advice and support to stop, including suitable nicotine replacement products tailored to your needs.

Ward round
You will be seen once a week by the ward team in a meeting called a Ward Round, where you can discuss your progress and any important issues about your physical or mental wellbeing. Your family/carers are also welcome to attend.

Care planning
You will have other regular care planning meetings, usually with your named nurse and other professionals involved in your care, when needed. They help us to consider all of your different needs, support and plan for your discharge. We will work together to develop your Care Plan with you.

Therapeutic engagement and observation
To maintain your safety, staff will regularly check on you and how you are feeling during the day and night, which may mean entering your bedroom if they have concerns. The frequency of checks and the level of observation will be dependent on your level of need and will always be clearly explained to you.

Physical health care
When you first arrive on the, we will complete ad MRSA swab and may complete a Covid-19 Test if you have any flu like symptoms.

During your stay, staff will regularly check your physical health including monitoring of your blood pressure, weight and heart.

Medication
On admission to the ward, we ask that all medications including paracetamol and all other non-prescription drugs are handed over for safety reasons.

During your stay, your medication will be reviewed. We may start further medications for you, or change your current
medication. You will be told about possible side effects.

Medication rounds take place at:
Breakfast - 9am
Lunch time - 12pm
Dinner time - 5pm or 6pm
Evening - 10pm however, this will depend on your individual needs.

Independent Mental Health Advocates (IMHAs)
The ward has an Independent Mental Health Advocacy Service. An Advocate can work with you to ensure that your views are heard, respected and acted upon.

Second opinion
In some cases, the team is sometimes required to request a review by a Second Opinion Doctor to ensure that he/she agrees with your treatment plan.

Languages
You have a right to receive information in a language that you understand. The ward can arrange an
interpreter, if you need this.

Access to records
If you want a copy of your clinical notes, please ask the Ward Staff for support with a Subject Access
Request (SAR) form.

Sharing information
We will share information about you if you have provided consent or if deemed to be in your best interest.

Your spiritual needs
Chaplaincy and Pastoral Services provide spiritual, religious and pastoral support to people of any faith. There is a chapel that runs services and a Chaplain who will visit patients. For more information, ask a member of staff.

Religious books
We have a range of religious books in our wards that you are welcome to read. If you would like a religious book that we do not have in our wards, please ask a member of staff.

Your carer's needs
Carers are offered individual time with staff members, within 48 hours of admission to discuss concerns, family history and their own needs. They will also be invited to key meetings about your care during your stay. Individual work can be undertaken with the carers/family and friends of those on the ward , with a focus on improving successful discharge from the ward. This may be offered by the Psychology Team or the Named Nurse.