Publish date: 28 November 2024
When Alex Frost joined Broadmoor as a social worker, he wasn’t sure what to expect. Living with a neuro-diverse learning disability, Alex faced unique challenges, especially around communication.
Misdiagnosed for much of his life, Alex struggled with articulating his thoughts and words in writing. But thanks to the right support from West London NHS Trust and the Access to Work programme, Alex is managing his challenges and thriving in his job.
Welcomed from day one
Alex remembers feeling at ease the moment he walked through the doors at Broadmoor. “Everyone was understanding,” he said. “I declared early on that I needed support from Access to Work, and it wasn’t an issue. The team was responsive and sorted out what I needed straight away.”
The workplace culture has been a huge help. Alex’s colleagues and managers have shown empathy and patience, ensuring he feels included and supported at work.
“There’s no secrecy or awkwardness—everyone gets it,” says Alex.
Life-changing support
Through Access to Work, Alex received specialist support and coaching for the challenges he encounters due to his neurodiversity, and assistive technology that transformed his ability to do his job.
One of the tools, Dragon NaturallySpeaking, allows him to speak into a microphone while the computer converts his words into text. It learns from his voice over time, making it easier to capture his ideas.
Another programme, Read&Write, reads his work back to him, helping him review and refine his writing.
This technology has bridged the gap between Alex’s verbal skills and his writing, improving both his confidence and his work life.
“It’s helped me accept myself,” he said.
“I used to think if I just worked hard enough, my challenges would go away. But that’s not how the brain works. You have to manage it, and the right tools make that possible. It’s been a huge relief.”
Alex’s message to others
Alex encourages other disabled people to seek out support.
“Go to Access to Work. You’ll get the help you need, and you’ll be surprised by how much understanding you’ll find. Don’t feel embarrassed—it’s worth it.”
He also has advice for hiring managers: “Be proactive in raising awareness about the support available. Don’t wait until someone feels uncomfortable or there’s an awkward conversation. Creating an open, supportive environment benefits everyone.”
Why stories like Alex’s matter
Marion Clarke, Head of Forensic Work at the Trust, sees stories like his as vital.
“These stories show how important it is to support people with diverse experiences. If this support wasn’t available, we might have missed out on all the great work Alex has done. His skills and perspective enrich our team.”
For Alex, having an employer who values diversity and inclusion has made all the difference.
His story shows that with understanding, the right tools, and the right workplace culture, everyone can thrive.
West London is proud to stand by its commitment to being an employer that empowers its staff, no matter their challenges.