Everyone – staff, service users, carers and partners – has a role in helping to ensure our services are the best they can be to meet the needs of our communities.
Quality improvement (QI) is about looking at what we’re doing, seeing if we could do it better and bringing everyone together to test new ways of working. It’s about making change happen, supporting and empowering those closest to the issues to think differently and make real improvement.
Co-production is central to developing a culture of continuous improvement to support creativity and innovation.
Read our quality improvement strategy here.
Quality improvement (QI) aims to embed improvement at the centre of how we deliver care and services.
This approach allows those closest to the issues to drive improvement, empowering them to make a difference in how we work, develop ideas and projects across the Trust. We aim to co-produce improvements with staff, patients, service users, carers and partners, with every project having a service user or carer on the core team.
For more information about what is QI view this infographic.
There are three main ways to get involved in Quality Improvement at West London NHS Trust.
You can:
- Help us drive change at West London NHS by being a part of our Quality Improvement Service user and carer forum! This is an opportunity to hear, share about our improvement work.
- Using your valuable lived experience as a service user or carer for someone who has or is using our services, be a part of or lead a quality improvement project!
If you wish to express your interest, please complete the expression of interest in quality improvement form.
You can also share a quality Improvement project idea or suggestion. This will help us identify areas that we can improve, using your voice.
Please complete the suggestion box: Quality Improvement Idea or project form.
You can also decide how involved you would like to be!
Use this tool to decide whether you would like to co-produce or co-design.
Hear from our Service users and carers!
Watch Lillie's Story: An Expert by Experience in West London NHS Trust QI.
Watch Christine’s Story: A Carer’s Experience in West London NHS Trust QI.
Watch Debbie's story: A Carer’s Reflection on WLT QI.
We celebrate the brilliant improvement work taking place across the Trust. Our digital booklet brings together inspiring projects from every service, showcasing how teams are driving positive change for patients, carers, and staff.
Take a moment to view the booklet, discover the successes, and be inspired by the creativity, collaboration, and commitment to quality improvement across our Trust.
To learn more about QI, and some of the tools we use, feel free to watch our informative videos below.
Watch - How to QI: Impact Assessment
Watch - How to QI: Stakeholder Mapping