banner patient engagement.JPG

We're committed to working together collaboratively with our service users, patients, and carers to be an outstanding healthcare provider. 

We are committed to improving and caring with compassion to help address health inequalities and support community-based involvement. 

Working collaboratively with patients, carers, families and partners

To achieve this, we are building our organisation in partnership with the people who use our services, staff, carers, and the wider community. 

We have recently updated our ‘Co-production and partnership’ strategy which outlines our commitment to working with those who use our services, carers, and the wider community.

Read our full strategy and a summary of our strategy below.

Easy read versions: Both the full strategy, and summary of it are available in easy-read format.

Our commitment to working in partnership is based on six key principles:

  • We are all equal partners in designing and delivering services.
  • We recognise and grow people’s capabilities and strengths and actively support
    them to put them to use. 
  • Group chat.jpgWe create a range of incentives and opportunities to engage and involve people with mutually agreed responsibilities and expectations.
  • We engage, develop and support peer and personal networks alongside professionals as the best way of sharing experience, learning and knowledge.
  • We work with people to remove tightly defined boundaries by reconfiguring the ways in which services are developed and delivered.
  • We build relationships with our local communities and proactively reach out, support and involve those who may experience the greatest barriers to accessing our services.

*Principles are based on The Nesta Principles of Co-production.

Together we are embarking on a journey to embed co-production, involvement and partnership working as day-to-day practice across all our services.


We have recently updated our ‘Co-production and partnership’ strategy which outlines our commitment to working with those who use our services, carers, and the wider community.

Read our full strategy and a summary of our strategy.

The easy-read version of the strategy is also available to read, along with the summary of the strategy.

If you’d like to get involved and help support the work of the Trust, you can sign up to our ‘Involvement register’.

Getting involved can mean having a voice and discussing care at an individual level; or bringing knowledge, skills and experience to work with our staff as we develop, deliver and evaluate our services.

People get involved for a variety of reasons; to give something back, to change and improve services or to do something meaningful. 


Our commitment to support people to have a voice is embedded in the Trust values of togetherness, responsibility, excellence and caring.

Joining our involvement register will enable you to be involved in our Trust activities, and where appropriate to be paid for this involvement.

The Trust recognises and values everyone’s contribution and some activities will be paid for. However not all activities involving the public, service users and carers is a paid activity, for example care planning related activities and some consultation events such as completing surveys and voluntarily attending workshops and public meetings.

If you are interested in joining our Involvement register email


Local service user groups

We have a range of local service user groups that you can get involved in to share your views, meet people who have had similar experiences to you and make sure your voice is heard. These run every month.


First Tuesday of the month from 12.10 to 2pm at The Solace Centre, Bowmans Close, West Ealing, W13.
Upcoming dates: 3 September, 1 October, and 5 November.

Hammersmith & Fulham

Fourth Thursday of the month from 2 to 3.45pm upstairs at The Irish Cultural Centre, Black’s Road, Hammersmith W6 9TD.
Upcoming dates: 25 July, 26 September, 24 October, and 28 November.


First Thursday of the month from 2 to 3.45pm at The Hounslow Arts Centre, First Floor, The Treaty Centre, Hounslow High Street, TW3 1ES.
Upcoming dates: 5 September, 3 October, and 7 November.

If you would like to join one of our service-user groups in Hammersmith & Fulham, Ealing or Hounslow please contact

We have a range of projects and other ways of getting involved and having your voice heard.

PCREF listening events

Over the next few months we will be hosting Patient and Carer Race Equality Framework (PCREF) community listening events.

The main aim for this work is to address differences in Access, Experience, and Outcomes for racialised and culturally diverse communities in mental health services, and to improve trust and confidence in these services. 

The Framework is being developed now, and as part of this we are running a series of listening events to work together to understand how this should be set up and delivered.

We have a number of online and in-person borough specific events:

Please register to join one of the events below by emailing, or call on 07860 104223

  • Hounslow
    Tuesday 23 July, 2 to3.30pm online
  • Ealing
    Tuesday 23 July, 10 to 11.30am online
  • Hammersmith and Fulham
    Thursday 25 July 2024, 2 to3pm, venue TBC
    Wednesday 24 July, 10 to11.30am online
  • Dates for in person sessions for Hounslow and Ealing to be confirmed.

For more information email, or call on 07860 104223.

If you are unable to attend, you can still share your views with us by getting in touch.

Download our flyer.

The carers’ council exists to strengthen the collective voice of carers and ensure it's heard across the organisation, as we work together to ensure people receive the highest quality of care and experience at the Trust. 

As a member of the carers' council you can be an active voice and represent the people that use our services and their experiences. Find out more about the carers' council and how to become a member. 

The work of the People and Communities Partnership Forum is central to ensuring Trust services meet the needs of those who use them, working in partnership with service users and carers to develop, design and deliver services.

Click here for more information.

Our research service is led by Dr Sophie Coronini-Cronberg, who’s also a consultant psychiatrist specialising in the management of obesity and related disorders.  We conduct research into a wide range of areas to help improve patients’ experience and outcomes.

There are lots of ways you can get involved in research, from helping to shape the way we deliver services to clinical trials for new treatments. Taking part in research ultimately helps to save lives and improve patients’ experiences. 

You can find out more about our current active research opportunities, as well as the research practice at the Trust in the research section of the website

We are the lead provider in the North West London children & adolescent mental health services (CAMHS) provider collaborative, working in partnership with Central & North West London (CNWL) NHS Foundation Trust.

Our provider collaborative focuses on:

  • Strategic commissioning & system working
  • Service user led pathway redesign & coproduction
  • Improving service user outcomes & experience
  • Reducing health inequalities.
  • Clinical leadership and engagement

If you want to hear more about us and what we do or if you want to get involved, please contact us on:

You can find out more about Provider Collaboratives:

NHS England » NHS-Led Provider Collaboratives: specialised mental health, learning disability and autism services

You can watch a video here 

You can also watch this short animation