Our staff are fundamental to what we do.  We come from many backgrounds and cultures, speak many different languages and represent many faiths and beliefs, with different perspectives and experience.  But we share values and respect for each other, the people for whom we care and the communities we serve.

Our sense of community and pride in our work stems from the difference which every member of our staff makes.  We’re many people, but one team.

We are West London.

The boroughs in which we work are amongst the most diverse in London and the country as a whole. Our staff reflect this diversity and the communities we serve.  

We’re committed to the fair treatment and reward of our staff. Research shows that a motivated, included and valued workforce delivers high quality patient care, increased patient satisfaction and better patient safety.

We’re equally committed to providing care and services which are inclusive and treat everyone with respect.

Freedom to Speak Up Guardians support Trust staff to speak up when they can’t do so. They make sure that those who speak up are thanked, the issues they raise receive are responded to and that the person who’s speaking up receives feedback on actions taken. They’re also responsible for helping to tackle any barriers to speaking up in the Trust.

The Trust’s Freedom to Speak Up Guardians are:

The Trust also has a number of Freedom to Speak Up champions, with whom staff can also raise issues on a confidential basis.

The Trust introduced improvements to the way in which shifts are allocated in 2019. These were made following discussions with staff, staff side representatives and managers to address a number of issues, including rest times and fairness in shift allocation. 

The charter is our commitment to staff as part of the work to develop a better culture in the Trust, focusing on:

  • Fairness – fair allocation of shifts
  • Transparency – members of the team can their colleagues’ shifts as well as their own
  • Communication – effective communication, including a regular e-rostering bulletin
  • Flexibility – greater flexibility for staff to arrange shifts around their lives.

These measures have had a significant impact on staff retention at the Trust.

The charter won the Allocate Award for Achieving Cultural Excellence.