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Single Point of Access

24/7 mental health referrals, advice and support.

Tel: 0300 1234 244

Summary

The Single Point of Access (SPA), also known as the 24/7 Helpline, is a telephone based service which manages all adult mental health referrals as well as providing telephone support to patients and carers.

Helpline

The SPA helps to provide the right out-of-hours care for people in crisis 24 hours a day, 7 days a week, 365 days a year. When someone feels unsafe, at risk or unable to cope without professional advice, trained mental health advisors and clinicians will work with people to enable them to manage their difficulties without having to access other services.

In an emergency, the SPA aims to respond within four hours, and within 24 hours in urgent cases, any time of day or night – these are the same response times for acute NHS services.

Referrals

The SPA ensures that all referrals from GPs, carers and other statutory and third sector referrals are processed and responded to in a timely way, following a robust clinical triage process. The service manages all adult referrals, except those for cognitive impairment or dementia services.

The SPA also provides the out of hours service for child and adolescent mental health services.

More information about referrals

Related documents

Single Point of Access Easy Read leaflet