Enhanced care in residential homes offers proactive outreach and remote clinical support to certain residential care homes in Ealing, speeding up communication with patients’ registered GPs and other services.

The enhanced care clinicians undertake regular virtual rounds with care homes to check what help care home staff may need to assess and manage issues of concern without delay.

The service is for residential homes that are not supported by the Ealing Community Partners enhanced care in nursing homes service (the Argyle Care home service).

Residential homes which have been agreed to be high priority will have rounds seven days a week. Other residential homes will be called at least once a week.

Care home staff can use the calls to discuss:

  • Suspected Covid-19 cases
  • Deteriorating residents
  • Residents who need advanced care plans or new prescriptions
  • Residents being moved in or out of hospital
  • Other areas of concern, such as unwell staff or personal protective equipment. 

The enhanced care team may be able offer clinical advice on the spot or arrange for prompt support from the resident’s GP, pharmacist or community services.

The team also coordinates advice and support from other Ealing Community Partners services to ensure that all care home residents have access to the same services as people who live in their own homes, and that training and support is provided to staff working in the care sector.

A dedicated advanced practitioner in infection prevention and control provides dedicated expert advice and support to social care settings.

Referrals to this service are not necessary, as the service provides proactive support to eligible residential homes in Ealing.

Care home staff can contact the team (including the care home matron and infection prevention and control clinician) with routine enquiries by email at: 

For urgent advice and support (24/7), care home staff can contact 111*6, our telemedicine service, or consider if a referral to Rapid Response might be helpful to avoid an admission – 0300 12345 44 (select urgent option).

Find out more about our Telemedicine service.

Find out more about Rapid Response.