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Your views needed to develop services

21 Feb 2013

The Trust is carrying out a survey to find out what community mental health service users think about the care they receive.

We plan to use this feedback to improve people’s experiences. The results will be used to help highlight areas where they perform well and to identify the areas where there is most room for improvement.

If you have recently been a community mental health service user at the Trust, you may receive a questionnaire in February or March asking about your experiences. You will be asked about various aspects of your care, including the quality of care and treatment, medication management, communication with health and social care workers, information, and day to day living.

Obtaining feedback from service users and taking account of their views and priorities is vital for bringing about improvements in the quality of care. Results from the survey will be used to track service users’ experiences of care received at the trust since the last survey was undertaken in 2012.

The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. The results will be published by West London Mental Health NHS Trust in June 2013.

Steve Shrubb, Chief Executive at West London Mental Health NHS Trust says “We hope that our service users will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve. This is an excellent way for service users to help shape the services we provide in the future.”

Please contact Sarina Martin, Head of Clinical Effectiveness & Audit, on 020 8354 8794 or 01344 75 4505 or email if you have any queries or concerns about the survey.

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