09 Oct 2019
West London NHS Trust is proud to feature in a new report by NHS Providers that celebrates and promotes the work of NHS Trusts and Foundation Trusts in improving care for patients and service users.
In this first report, NHS Providers focused on how Trusts have responded to feedback from Care Quality Commission (CQC) in a positive and systematic way, encouraging great ideas that have made a difference for patients and service users. NHS Providers acknowledge how West London transformed from being ‘inadequate’ in some areas in 2015, to being ‘good’ overall (and ‘outstanding’ in caring) in late 2018.
The report heard from the Trust’s Chief Executive, Carolyn Regan, as well as practice development nurses; Yoke Wong, Lilian Hove and Albano Cabral. They highlighted…:
- How the Trust’s leadership is visible and approachable
- The management team set up quarterly leadership forums, to discuss what more visible management looked like – including promoting initiatives that made a real difference for patients. Similar meetings were held with middle managers.
- How staff see leaders ‘living the values’.
- “As well as running listening events and daytime walkabouts, I do night walkabouts, at 3am. The first time I did that I thought people were going to keel over seeing me coming through the doors. I wanted staff to see me living the values: that transparency included the night staff, not just people coming on at 8am,” says Carolyn Regan.
- How they introduced Safewards to reduce conflict and encourage collaboration
- “We started the Safewards initiative around the time the 2015 report came out. The original trial showed that acute mental health wards could reduce conflict by 15% and the use for restrictive practices by 26.5%. But this was the first time the model had been used in a forensic nursing setting. We started small with a pilot on just six wards. We found it worked,” said Albano Cabral.