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Trust rated highest for quality of care by staff

18 Feb 2020

This year’s staff survey results rank West London NHS Trust highest among mental health and community Trusts for the quality of care we deliver.

A total of 1,935 (55%) staff members completed the survey, with headline results showing that:

  • Among combined mental health, learning disability and community Trusts, we are ranked the highest in:
    • Quality of care
    • How staff rate their immediate managers
    • Quality of appraisals
  • More staff than ever before would recommend us as a place to work (67%). This is a 19% increase since 2015
  • 79% are happy with their immediate managers

The results reflect the Trust’s focus on staff engagement, including:

  • Monthly listening events, where staff are able to address matters directly with the Chief Executive
  • Employee and Team of the Month awards, from nominations by colleagues and presented by the Chief Executive
  • The Trust’s annual Quality Awards, where individual staff and teams are recognised for their hard work, excellence and commitment over the previous year
  • A range of learning and development opportunities, supporting staff to learn while they work and enabling them to reach their full potential
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