15 Jun 2015
West London Mental Health NHS Trust’s 24/7 patient and carer support line was featured on the ITV news on Friday (12 June) as part of a feature about mental health crisis care.
Dr Murray Morrison, clinical lead for access and urgent care, spoke to ITV’s Penny Marshall about the need for adequate and appropriate support for people, particularly out of hours. He said that local authorities, the police and health workers should ‘work jointly’ to ensure the patient is the focus.
The feature highlighted the success of the trust’s crisis support line, which provides advice and support around the clock from trained mental health advisers.
The interview followed a report by the Care Quality Commission (CQC) highlighting failings in mental health crisis care across the NHS.
The WLMHT support line was launched in 2012 and has since been expanded and improved.
24/7 support line
Available 24 hours a day, 365 days a year
For information, advice or support about your own mental health or that of someone you know, call
0300 1234 244
Calls are charged at the same rate as geographic numbers (landlines starting with 01 or 02).