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New text reminder service launched

26 Apr 2013

We’ve launched a new text reminder service for patients who use our London services.

Adult patients will now receive a text message seven days prior to their appointment giving them the opportunity to confirm, cancel or reschedule through a dedicated number staffed from the Trust contact centre. A second reminder will be sent 24 hours before to confirm the appointment time and date.

Programme manager, Michael Doyle, said: “Text messages are a simple way to remind patients about their appointments. It will help our patients get the help they need more quickly by helping us manage our clinics better. Fewer cancelled appointments mean we will be able to reduce waiting lists and waiting times as well as spend our NHS resources more wisely.”

Studies show that patients who don’t attend booked appointments frequently end up attending emergency departments and estimates suggests ‘did not attends’ (DNAs) cost the NHS as much as £700 million a year.

“This is as much a problem for us as it is elsewhere in the NHS. Introducing text messaging will help us significantly reduce patient waiting times and cut our DNA’s ,” added Michael.

We plan to roll out the service across services for children and adolescents, adults and those living with dementia.

We’re changing the way some of our services are delivered during the coronavirus (Covid-19) public health emergency.Find out more
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