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New and improved integrated health and social care service for Ealing

04 Aug 2015

Residents of Ealing will benefit from a pioneering health and social care service that aims to help people avoid unnecessary hospital admission and support people to return home after a hospital stay.

The new integrated health and social care service will be provided by a group led by the West London Mental Health NHS Trust. Other partners include Central and North West London NHS Foundation Trust (CNWL), Ealing Social Services, London Central and West Unscheduled Care Collaborative (LCW) and Chelsea and Westminster Hospital NHS Foundation Trust.

The service expects to receive over 5,000 patient referrals a year from GPs and care teams in the community and from the hospitals local to Ealing. Once in the service, all patients will have their own key worker and access to support 24 hours a day.

The service will provide physical and mental health care as well as social care support. It will take referrals from GPs, A&E and hospital wards, to manage short and longer term health conditions.

It will also actively promote independent living for local people and work to improve the self-care skills of patients, their carers and families, as well as providing access to a variety of healthcare specialists in a timely way.

Steve Shrubb, chief executive of the West London Mental Health NHS Trust says:

“We are really excited about this new service which will build upon an existing one by providing a single route for more patients to access support including mental and physical health care and social care.

“Until the new service begins, the existing service will continue to receive referrals and care for people in the usual way as we work with the existing provider to ensure care is handed over safely and effectively.

“I am confident that patients will experience care that is more joined-up and which supports them to recover and regain their independence safely at home.”

Claire Murdoch, chief executive of CNWL, said: “This is a terrific project for integrated care we’re proud to be part of; by working with WLMHT we’re making integration actually happen, something traditionally thought difficult to achieve but we’re doing it!”

Chief Executive of Chelsea and Westminster Hospital, Libby McManus also said: “Providing a joined up service for our most vulnerable patients is a crucial part of ensuring that they get the services they need in the right place and at the right time. We are pleased to be working closely with our health and local authority partners in providing such a service.”

The service (£5m per year) will be jointly funded by Ealing Clinical Commissioning Group (CCG) and the London Borough of Ealing.

Mohini Parmar, Chair of Ealing CCG, said: “We are delighted to have commissioned this innovative intermediate care service. It will provide timely physical and mental health care as well as social care support to people at home, in a single integrated service.”

Stephen Day, Director of Adult Social Care Services for the London Borough of Ealing said: “We are really pleased to be working with the West London Mental Health NHS Trust and their partners on further developing this important service for the residents of Ealing. Their plans for the service showed a clear understanding of the health needs of the local population and I am confident that together they will provide a highly very responsive and high quality service to local people.”

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