Accessibility options |

Mental Health Crisis Care Concordat

24 Feb 2016

Suzanne McMillan, head of inpatient care at West London Mental Health Trust, will be presenting at the ‘Mental Health Crisis Care Concordat’ on Thursday 25 February 2016.

This is the first London-wide crisis care conference, which will celebrate joint working and learn from good practice across the capital. Suzanne will be speaking about how WLMHT is working with the police to deliver excellent place of safety services.

We have been working with partners including the local police, approved mental health professionals and emergency duty teams in Ealing and Hounslow to find an appropriate, high quality service for local people. Suzanne said: “We are extremely proud of staff and their responsiveness to people in crisis. We are only one of two mental health services in London that have not turned away anybody in crisis in more than three years.”

The concordat is an agreement between services, organisations and members of the public across the eight boroughs who are working together to improve care for people in a mental health crisis. Clinical Commissioning Groups, GP practices, mental health and ambulance trusts, police, local authority and other services and agencies have worked together to deliver a joint plan of action (agreed in 2014), which focuses on four main areas:

  • Access to support before crisis point
  • Urgent and emergency access to crisis care
  • Quality of treatment and care when in crisis
  • Recovery and staying well

Through this collaborative approach, a plan of action for a new 24/7 single point of access referral service was developed, which the trust will be launching in the spring.

Dr Fiona Butler, medical director at the North West London Collaboration of Clinical Commissioning Groups, said: “It is important that we come together to celebrate and share our successes. The Mental Health Crisis Care Concordat is ensuring that more local people are able to live well in their communities and, should they have a mental health crisis, they are treated quickly, effectively, as close to home as possible.

“We know it is essential that when someone has a mental health problem and they are in crisis that they can reach out and they get the support they need as swiftly as possible. The concordat will continue to develop so that more people have the confidence and knowledge to access the right mental health support.”