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Ealing rehabilitation service receives national accreditation

24 Jul 2015

Mott House, a specialist rehabilitation service for people recovering from mental health problems, based at St Bernard’s Hospital in Ealing, has been rated as excellent by the national AIMS accreditation programme.

The accreditation for inpatient mental health services programme was set up by the Royal College of Psychiatry to improve the quality of care in inpatient mental health wards.

External reviewers assessed the service, which is run by West London Mental Health NHS Trust, against a number of standards, covering policies, protocols and staffing, admission, safety, the environment and facilities and the therapies and activities available. Their findings included:

  • high morale and excellent team working was evident amongst the staff
  • a warm, friendly and inviting environment with open, comfortable spaces and very clean
  • the ward has a motivated and enthusiastic coordinator with access to good resources
  • good evidence of positive risk taking
  • a code of conduct developed with patients.

The accreditation is carried out by experts in the field, who speak to staff, patients and carers to gain a comprehensive view of the standards of care provided. The programme is voluntary; services sign up for accreditation, and the external inspection follows a period of vigorous self-review.

The service has been run by consultant psychiatrist, Dr Michael Maier, since 2003. The team works with patients who have been in hospital for extended periods of time and manages to help them through a recovery process. A review of discharges since 2003 has shown that 8 out of 10 patients have needed no further admission to hospital after discharge.

Dr Maier said: “This acknowledgement is a recognition of the expertise of the multidisciplinary team that has worked together for many years allowing patients to reach their full potential. We are proud of the work we do and that this has been recognised through this rigorous external assessment”.

Michael Dayer, the ward manager said: “We are delighted with the findings and positive comments of the assessment team. They also made some helpful suggestions for improvements, such as providing internet access for patients and decorating the men’s bathrooms, and we are looking at ways to incorporate them. It was a very positive experience for us as this has been a great endorsement of the good quality work we do. It allowed us to review our processes and practices, and it gives patients, carers and the people who commission our services the assurance that we are working to a high standard.”