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Dementia services in Ealing and Hounslow receive national accreditation

02 Mar 2016

The cognitive impairment and dementia services in Ealing and Hounslow have received recognition of their excellence through the Memory Services National Accreditation Programme (MSNAP).

CIDS team

MSNAP is a Royal College of Psychiatrists programme, which ensures people with memory problems/dementia have access to high quality, person-centred care. The cognitive impairment and dementia services (CIDS), which are run by West London Mental Health Trust, underwent a comprehensive process of review to receive this accreditation. After a rigorous self-review, assessors consulted patients, carers, staff and GPs about the services, and found them to be of an extremely high standard.

The assessors had high praise for both CIDS teams. Of the Hounslow service, they commented: “This is a positive, dedicated staff team who are very open and willing to change. Patients and carers described the staff as ‘excellent’, and ‘superb’, and were very grateful for their wonderful co-ordination.”

Of the Ealing service, assessors said: “It is clear that the service has made a big effort with the atmosphere. The clinic uses an impressive and very thorough assessment template, and tests are carried out very quickly. Staff members are proactive in looking for training opportunities, and there is good peer support network amongst the team.”

This accreditation is positive news for the two CIDS teams, as a nationally awarded mark of excellence will help them to develop and expand their services, so they will be able to help more local people. They will be monitored by MSNAP on an on-going basis, which will help them to continually find ways to improve.

Nevil Cheesman, clinical director at West London Mental Health Trust, said: “Congratulations to both teams in ensuring that we achieved this accreditation. A lot of hard work was put in, and having an accredited status will certainly help in us achieving our goals.”

Dr Raj Shah, the speciality registrar who project managed the accreditation programme efforts, said: “Everyone in both CIDS teams played a tremendous role in ensuring that we meet the standards set by the MSNAP. All our colleagues support patients and provide an excellent service despite pressures, I’m very proud of our teams whose patient-centred work is being recognised in this way.

“This certainly acts to cement what we already know – that we have a good service for which we work hard and are willing to improve.”