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CQC recognises ‘tremendous effort’ by Trust

22 Dec 2010

The CQC today lifted the final two conditions of our registration on West London Mental Health Trust saying that: “The trust has made a tremendous effort to ensure that it is fully compliant with the essential standards.” (Colin Hough, Regional Director for London, CQC).

In today’s report the CQC recognises the actions we’ve taken to improve staffing levels and the fact that we’ve put in place systems to properly assess and monitor the quality and safety of service provision.

Peter Cubbon, Chief Executive of WLMHT, said: “We’ve come a long way over the last year. Our staff have worked with patients and carers to drive improvements and to meet CQC expectations. Today’s announcement is good news for people using our services and our staff.

“Our priority is to continue to drive up standards so patients receive consistently high quality care in all of our units and in the community. We’re committed to providing excellent care, and the CQC have confirmed that we’re moving in the right direction.”

Following the September deadlines, inspectors found the trust had implemented a variety of activities to improve staffing levels. The trust has:

  • Increased recruitment activity, including recruitment campaigns; has an on going recruitment process, and also uses trained bank staff to ensure continued safe staffing levels.
  • Shown that vacancy rates had fallen for the period April to August 2010 and had reached trust average levels.
  • Reported and recorded vacancy rates, nurse bank usage and recruitment activity on a monthly basis. This information is presented at ward, directorate and trust board meetings.
  • Ensured that bank staff receive mandatory training so they have the relevant skills to work in the trust.

CQC also examined a variety of information to see how the trust was ensuring that systems were in place to effectively assess and monitor the quality and safety of service provision. The trust has:

  • Improved the governance structure and created three committees: an operations board, a quality risk committee and finance and performance committee, which report directly to the trust board.
  • Ensured untoward incidents are investigated in accordance with the trust Incident Policy.
  • Ensured that learning from incidents and events are communicated across the organisation via online alerts, the trust intranet and newsletters. These events are monitored across directorate, trust and board meetings.  The trust also holds twice yearly learning events to discuss and communicate key learning points.
  • As a priority, used the service user forums to develop and implement the Patient Experience Trackers (PETs) – a tool which enables the trust to identify areas where changes and improvements can be made locally.