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Changes to payment for patient and carer involvement

24 Mar 2014

We are reviewing our policy about payment for involvement in trust activities by service users (patients) and carers – policy S19.

The changes would mean we would pay for involvement activities using BACS (bank automated clearing service), instead of cash.

BACS is an automated payment system, paying directly in to a bank account nominated by the service user/carer.

We plan to start paying in this way from 1 May 2014.

Service users and carers have knowledge, skills and experience to contribute as people, as well as their experience of trust services.

People get involved for a variety of reasons and we value everyone’s contribution. Getting involved can mean having a voice in discussing care at an individual level, or bringing knowledge, skills and experience when working collaboratively with staff as services are developed, delivered and evaluated.

Not all activities involving service users and carers are paid activities.

If you have any questions about the changes, speak to your local involvement lead or contact us at


If you want to be paid for involvement, you will need to complete the registration form and return it to a member of staff responsible for registration (see below).

You will also need to complete the bank details form and post to our finance department:

Finance Department
West London Mental Health NHS Trust
Trust Headquarters
1 Armstrong Way

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