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Attend Anywhere to be piloted in east Ealing clinics

02 Aug 2019

From Friday 2 August 2019, West London NHS Trust’s Community and Recovery team will be piloting Attend Anywhere. This is a digital video conferencing system created in Australia, and launched by NHS Scotland, where service users and clinicians connect by video call.

The aim of this project is to help increase the variety of ways that people are able to attend a range of outpatient appointments. A recent report highlighted that 1 in every 20 car journeys on London’s roads are bound to an NHS outpatient appointment. Coupled with this, a number of people struggle to attend those appointments which are most pertinent to their mental health needs and therefore, Attend Anywhere is looking to ensure that the opportunities for virtual meetings are facilitated where appropriate.

Initially, the project aims to offer a second outpatient appointment by video conferencing to those who missed an initial assessment. This project will help speed up the offer of another appointment date and offer a real alternative to those struggling to attend the usual hospital or community sites.

Another key aim of the project is to further support the Trust’s commitment to the Triangle of Care and utilise the digital innovation to allow more carers and family members to participate, virtually, in care planning and review meetings where travel might have otherwise prohibited this.

The pilot begins at the Trust clinics in the Ealing Recovery Team East and will expand to clinics in West Hounslow from Tuesday 3 September 2019.

Dr Julia Renton, Clinical Director of Community and Recovery says: “We are excited about the potential of Attend Anywhere and remain committed to any innovation which supports service users and carers in engaging with a range of support services.”

Attend Anywhere will be available to those who use Google Chrome and/or Android phones. It is part of the Trust’s Community and Recovery’s initiative to go paperless. Video calls are recorded and stored on the Trust’s patient record system.

Following the success of the pilot, the system will be rolled out across the Trust, thus being the first in England, and first mental health Trust to be using Attend Anywhere.

Due to a Virgin Media fault, staff working out of Brentford Lodge have lost access to emails and telephones. Services affected are:- Hounslow Primary Care Mental Health Service, Alliance CAMHS, Recovery College, Well-Network and part of Hounslow IAPT