Musculoskeletal Physiotherapy Service  

Our musculoskeletal physiotherapy service assesses and treats you if you have problems with your muscles, ligaments, tendons, joints, discs or nerves. 

About the service

Our highly skilled team makes sure that you get the most appropriate care near your home.

We aim to improve your strength, mobility and independence, giving you the power to understand and better manage your condition. As well as treating a specific injury or illness, we will also assess and identify ways to help improve your general wellbeing and quality of life.

Telephone: 0208 232 3393

Service hours: 8am to 5pm - Monday to Friday (later appointments are available at some sites)

Information about your care 

We provide:

  • telephone assessments
  • specialist musculoskeletal (MSK) assessments
  • onward referrals to secondary care services where appropriate
  • radiological and pathological investigations
  • peripheral joint injections and caudal epidurals
  • physiotherapy and exercise therapy  
  • exercise classes, including spinal rehabilitation, lower limb, shoulder and back to fitness classes.

1. General advice

  • What can I do whilst I am waiting for my appointment? 
    • Exercise – Particularly for conditions which have been persisting for several months, starting some form of general exercise such as swimming, cycling or other low impact exercise can be a great help.
    • Medication – Ensure the medication you are taking helps. If not, speak with your GP for an alternative as some people do not respond to certain medications, and some need medication targeting specific tissue i.e. nerve related pain.
    • Rest –An acute injury needs a period of rest to allow the injured/irritated tissues to settle. This may mean stopping a painful activity for a period of time e.g. typing / lifting / walking.
    • Time – Time is a healer. Most conditions heal within a matter of weeks / months. For example 90% of back pain settles within six weeks.
    • Don’t worry. The overwhelming majority of conditions have no serious cause even if they are very painful.

  • What exercises would help me?
    • Stay active as most musculoskeletal problems are managed by exercise to restore function as the inflammation and pain settles. Here are some helpful exercises to try whilst you wait for your appointment.

2. YouTube clip 

3. Exercise leaflets 

The service is able to provide you with a range of information to support exercises for the following conditions:

  • Elbow pain
  • Ankle sprain
  • Foot and ankle
  • Hip pain
  • Knee pain
  • Frozen shoulder
  • Lower back pain exercises
  • Cauda Equina information
  • Neck pain
  • Back and pelvic pain advice leaflet
  • Plantar Fasciitis Exercises.

4. Other resources 

5. Self-help and community schemes

  • Neighbourly Care ( : offering classes aimed at older, less mobile patients, including health walks, yoga, chair exercises, Indian folk dance, keep fit and art and drawing.
  • Neighbourly Care falls, strength and balance programme. Lasts 10 weeks
  • Open Air Green Hub Group (Horsenden Farm): grow your own veg or just enjoy the fresh air. Contact Ali or Julie on 0208 571 1929.

Where we provide your care

We provide care 

  • Greenford Green Clinic
  • Acton Health Centre
  • Ealing Day Treatment Centre
  • Jubilee Gardens Health Centre
  • Mattock Lane Health Centre
  • Ealing Hospital
  • Clayponds Rehabilitation Hospital.


Information for GPs

To refer a patient, please email us your referral. 

We also offer GP-guided self-referral. These are some of our frequently asked questions asked by GPs.

Referrals question and answers

  • Can a patient self-refer for an urgent appointment? 

No. Patients can only self-refer for routine appointments after consultation and agreement with you, their GP. If your patient meets our criteria for urgent referral, please refer them as usual.

  • What is the read code to be added into the notes of the GP consultation? 

Please use the code XaXBF in your patient record.

  • We are not a SystmOne practice – can our patients self-refer? 

Currently, if you don't use SystmOne, your patients won't be able to self-refer. This is because at the moment, our self-referral process needs us to access your patient's electronic record, so that we can see the consultation date and confirm that the read code has been entered.

However, our providers are working on a solution which would allow us to view EMIS through SystmOne, which we hope will overcome this problem in the future.

  • What if my patient does not consent to share their electronic record with you? 

The patient cannot self-refer, so you must refer them yourself as usual.

  • Will self-referral patients be seen more quickly than when a referral is sent via email? 

No. All our routine physiotherapy patients are seen in waiting list order.

Contact us

If you have any questions about Ealing Community Partners or your care please call 

0300 12345 44

Ealing Community Partners: NHS, Ealing Council, voluntary & specialist providers working together to deliver health & social care for the people of Ealing  

We’re changing the way some of our services are delivered during the coronavirus (Covid-19) public health emergency.Find out more
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