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West London NHS Trust > Coronavirus guidance for patients and service users

Coronavirus guidance for patients and service users

Like every other NHS Trust, we at West London NHS Trust are prepared for outbreaks of new infectious diseases.

Safety measures to protect all our patients and staff have been put in place while also ensuring essential services are available.

Changes we’ve made to the way patients use our services

We know that the spread of Covid-19 can be reduced by less face -to- face contact with others, so where possible we will use alternative ways to maintain appointments with our community patients.

For example, we might contact you to suggest using telephone or video-conference calls (such as Skype) with your doctor or other health provider so you can still hear them – and see them in the case of video calls.

We may also need to re-arrange your appointment and would appreciate your understanding if this happens.
If you have any concerns then please contact your allocated clinician or care coordinator.

For more specific details about changes to our services, please see our A-Z service page.

General advice

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

Read the latest information on symptoms of Coronavirus infection

Everyone should be staying at home now as stated by Government guidance so if you feel unwell , please do not go to a GP surgery, pharmacy or hospital. See below to find out what  you should do instead.

Urgent advice

Use the NHS 111 online coronavirus service if:

Coping with social isolation

It is normal to feel sad, stressed, confused, scared or angry during a crisis and this is a very challenging time for everyone.

Here are some tips to help you cope:

  • Talking to people you trust, can help.
  • Try to maintain a healthy lifestyle – including proper diet, sleep, exercise keep in touch with loved ones at home by email, phone or video call.
  • Don’t use smoking, alcohol or other drugs to deal with your emotions.
  •  If you feel overwhelmed, talk to a health worker or counsellor about where to go, and how to get help for physical and mental health.
  • Get the facts, not hype. Gather information that will help you accurately assess your risk  so that you can take reasonable precautions.
  • Find a credible source of information such as GOV.UK or  NHS
  • Limit worry and agitation by reducing the time you and your family spend watching or listening to media coverage that you find upsetting.
  • Draw on skills you have used in the past that have helped you to manage difficult times, and use those skills to help you manage your emotions during the challenging time of this outbreak.
  • Read NHS advice about staying at home
  • See our Coronavirus resources page