Your feedback is really important to us. By listening and learning from what people tell us about their experiences of our services, we can improve the care we provide.
National patient survey
One of the ways we get feedback is through the national annual Community Mental Health Survey. This involves a random sample of people being invited to complete a questionnaire anonymously about their experience of using our services.
For those patients who aren’t randomly selected to take part in the national mental health patient survey there are a number of other ways you can give us your feedback.
Talk to a member of staff
If you feel able, it’s always good to give your feedback to a member of the team involved in your care and treatment. An important part of their job is to listen to what you have to say and to try and respond to any concerns you may have. If you don’t feel comfortable speaking to a member of staff directly related to you or your loved one’s care, you can call the PALS team (below).
Patient advice and liaison service (PALS)
Call our patient advice and liaison service (PALS) on 0800 064 3330 or email firstname.lastname@example.org. If you have had a positive experience that you want to pass on, a problem that you need help with or a complaint that you want to make, then you contact our PALS service using their freephone number. PALS can’t offer counselling or clinical advice, but they can give support and advice.
Leave feedback online
One of the easiest and most convenient ways to tell us what you think is by using Care Opinion. This is the UK’s leading independent feedback platform for health services.
You can also make comments on the NHS Choices website.