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We welcome and actively encourage people to raise concerns about the quality of care we provide. We see complaints as an important part of helping us to learn how to improve the quality of people’s experience, improve safety, effectiveness and outcomes through the lessons learned from complaints.

Select a period below to see a breakdown of complaints, the lessons we have learned and the action we are now taking.
If you have any questions about these reports, please contact us at complaints@wlmht.nhs.uk.
2014-15 commentary for quarter 1 to quarter 3 (April-December 2014)